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A Confirmation Sheet will be forwarded to the group/individual. This is to be completed in full and returned to AISA Pty Ltd within 7 days of date of confirmation with a cheque for the deposit paid by due date to secure the booking. (Deposit is Non-Refundable)
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An interim payment of 50% of total cost is required by the due date as per the Confirmation Sheet.
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Final payment of the outstanding balance must be paid in full and received in this office 30 days prior to the groups/individuals arrival.
AISA Pty Ltd, reserves the right to cancel the land arrangements or impose cancellation or amendment fees if payments are not received in accordance with the above schedule. Conditions to be outlined on all flyers and applicable written material specific to the event and program operated by AISA Pty Ltd.
Payment Methods:
- By International Bank Cheque in Australian Dollars, made payable to Australian International Sports Academy Pty Ltd or
- By Credit card to our office (Visa, Bankcard, MasterCard)
- Via Direct deposit ** to:
Suncorp Metway Bank
Branch Number: 484 799
Account Number: 05210 3192
** All bank charges for Direct Deposits must be paid by the client and not deducted from the amount owed.
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All costs are subject to increase in hotel/supplier tariffs prior to deposits being paid, and fluctuations in local government taxes.
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Should the group numbers fall below the minimum shown on the Confirmation Sheet a surcharge may be applicable.
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A full list of names of all Clients is due 30 days prior to the group’s arrival.
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Cancellation Fees:
Cancellation of the group at any time after booking will incur loss of deposit.
In addition, any cancellation fees levied by the hotels, coach operators and other service providers will be passed on to the group organiser/travel agent.
Cancellation of the entire group, or individual group members, after the due date for final payment incurs a fee of 100% of all the land arrangements.
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Amendment Fees:
Alterations, including but not limited to reduction in numbers, within 60 days of travel may incur an amendment fee to cover additional communication and administration costs.
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Documentation/Travel Insurance:
Client documentation i.e. passport/visa, remain the responsibility of the tour organiser/travel agent. All group members/individuals must be in possession of comprehensive travel insurance. AISA Pty Ltd will take no responsibility for Clients with incorrect documentation or insufficient insurance.
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Disabilities:
Any physical, mental or emotional disability that may require special handling, attention or treatment must be advised in writing as soon as known, but no later than the date of final payment.
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Special Requirements:
Any particular physical or dietary requirements of any traveller must be advised in writing at the time of booking. Any additional cost incurred by AISA Pty Ltd as a consequence of catering for such special requirements shall be borne by the traveller.
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AISA Pty Ltd supports the National Privacy Principles (NPP’s) that are in force from 21 December 2001 in respect of the handling of personal information. For a full explanation of AISA Pty Ltd privacy statement, please refer to the website located at www.aisacademy.com or contact AISA Pty Ltd direct.
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The contract is governed in all respects by the law of the State of Queensland, Australia and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that State except that certain consumer claims may be brought before the Office of Fair Trading Enquiries and Dispute Resolution Section having jurisdiction in respect thereof in Queensland or similar tribunals in other States or Territories.
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AISA Pty Ltd is acting as booking agent only for the ** Contractors in relation to the ** Program. In so far as AISA Pty Ltd shall not be acting as a booking agent, it shall be deemed to be acting as the ** Client’s agent.
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All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions endorsed thereon or upon other documentation supplied by the Contractors and under which the Contractors provide the relevant transportation, accommodation or other services as part of the Program.
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Where match/event tickets are supplied to the Client, AISA Pty Ltd bears no responsibility for the location of the seating within the match/event venue.
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AISA Pty Ltd always does its best to make sure the Client’s arrangements are satisfactory; however AISA Pty Ltd does not accept liability for any loss or that of its employees or agents. The standards of contracted accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class; however AISA Pty Ltd does not represent or guarantee the standard, class or fitness for purpose of that accommodation or service. AISA Pty Ltd does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of the Contractors over whom AISA Pty Ltd has no direct and exclusive control. AISA Pty Ltd does not accept liability in contract or in tort for any injury, damage, loss, delay additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond AISA Pty Ltd control, or which are not preventable by reasonable diligence on AISA Pty Ltd’s part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment, industrial action or arising out of the supply of incorrect information by the Client or any agent of the Client.
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AISA Pty Ltd reserves the right to cancel any part of the Program should a provider not be able to fulfil its commitment. AISA Pty Ltd will endeavour to replace that part of the program with another program of the same standard. Should there be an extra cost incurred AISA Pty Ltd will amend the invoice to the Client to include this extra cost.
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All fares & rates for transportation, accommodation or any other service associated with the Program are subject to changes by AISA Pty Ltd &/or Contractors without notice to the Client and notwithstanding payment of full balance monies by the Client, AISA Pty Ltd reserves the right to require further payment to cover any increases in fares & rates for the Program and also any change in exchange rates for foreign currencies occurring prior to the departure of the Program.
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Although no changes to itinerary, hotels or routing are anticipated, AISA Pty Ltd reserves the right to make such changes if necessary due to circumstances beyond AISA Pty Ltd control (including changes made or directed to be made by the Contractor ) or which, resulting from information subsequently received, are considered to be in the best interest of the Program. Although AISA Pty Ltd shall try to give the Client the maximum possible notice of such changes, the Client acknowledges that they may be made without notice.
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AISA Pty Ltd and the Contractors reserve the right either before or during the Program to refuse to carry or accommodate any Client which it reasonably considers, in the light of the best interests of all participants in the Program, to be unsuitable by reason of physical or mental condition.
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All participants and affiliated group members must ensure they have comprehensive travel insurance and/or a registered affiliation with their region/state/country sporting body. Although AISA and it’s operators – including but not limited to: coach companies, hotels and tour operators will provide standards of care and safety related to activities involved in the participation of event or AISA package however, AISA or Operators (as above mentioned) take no responsibility in the advent of personal injury, loss of property and any change in program that may occur due to circumstances beyond the control of AISA and it’s operators.
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The Client consents to all monies paid to AISA Pty Ltd in the form of a deposit or otherwise being used for any purpose associated with reservation and booking for the Program which may include payment to a Contractor or its booking agent by way of confirmation, instalments or deposits and the like, & acknowledge that some or all of the monies so paid may not be recoverable from AISA Pty Ltd &/or the Contractor in the event that the Program is cancelled or altered.
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After departure if for any reason whatsoever the Client does not utilise any travel arrangements, accommodation or meals, no refund or other allowance will be made in respect of any lost or unused tickets, passes, vouchers or coupons, PROVIDED THAT, should AISA Pty Ltd be able to obtain any refund in respect of any such lost or unused tickets, passes, vouchers or coupons it shall hold those monies in credit and will forward such monies less the reasonable costs and expenses of AISA Pty Ltd in obtaining that refund, to the Client as soon as is reasonably practicable.
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Where the Client has made a booking on behalf of persons other than him/herself, the Client confirms that he is acting with the full knowledge & consent of such other persons & that he has the full authorisation of such person to bind them to these conditions.
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These conditions shall be binding upon the Client as well as his/her heirs, executors, administrators & legal personal representatives & also upon any family member or minor or other person on whose behalf the Client executes this contract & their respective heirs, executors, administrators & legal representatives.
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